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What is process friction actually costing you?

Most organizations don't know the true cost of unclear processes, bottlenecks, and key-person dependencies. Our Efficiency Calculator reveals what process fiction is costing your org.

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What Is Operational Inefficiency Costing You?

Adjust the sliders to match your organization and see a conservative estimate of what inefficiency costs you every year.

Your Organization
Number of Employees iInclude all full-time and part-time employees whose time is affected by operational inefficiency.25
Avg. Annual Salary iUse loaded cost (salary + benefits) for the most accurate figure. Typically 1.2–1.4× base salary.$85,000
Loaded cost (salary + benefits) is most accurate.
Time Lost to Inefficiency iTime spent on low-value activity: unclear handoffs, redundant meetings, searching for information, and waiting on decisions. McKinsey estimates knowledge workers lose 20–28% of their week to these friction points.Moderate (20%)
MinimalModerateSignificantConsiderable
Frequency of Rework & Errors iHow often is completed work redone to correct errors, revise output, or accommodate new requirements?Sometimes (7%)
RarelySometimesFrequentlyAlmost Always
Key-Person-Dependent Processes iProcesses that would stall or break if one specific person were unavailable for an extended period.3
Would stall if one person were out for an extended period.
New Hires Per Year iThe number of new employees onboarded annually.4
Avg. Ramp-Up Time iMonths before a new hire reaches full productivity.3 mo
Time before a new hire reaches full productivity.
Your Annual Efficiency Loss
Lost labor hours / year
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Cost of lost labor time
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Rework & error cost
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Key-person risk exposure
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Onboarding productivity drag
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Estimated Total Annual Loss
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Conservative estimate · Based on 2,080 working hours / year

These numbers are recoverable. A Workflow Assessment identifies the highest ROI fixes and builds a plan to capture them.

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Estimates based on published benchmarks: McKinsey (2024), Gartner, Formstack/Mantis. Key-person risk uses a 1.0x salary multiplier (SHRM standard). Onboarding drag assumes 50% productivity during the ramp-up period (industry averages range from 1–3 months for process-heavy roles to 6–12 months for senior or specialized positions).

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